IT Support Specialist with Danish

Join a dynamic and innovative company known for its commitment to delivering excellent technical support services. We are driven by our dedication to provide exceptional customer support while fostering a collaborative and inclusive work environment.

Role Overview

As an IT Support Specialist with Danish language skills, you will play a critical role in assisting our Danish users by delivering top-notch technical support. Acting as the primary point of contact, you are expected to resolve technical issues, enhance customer satisfaction, and collaborate effectively within a supportive team.

Key Responsibilities and Support Functions

• Function as the main point of contact for Danish language support, providing technical assistance to international customers in a modern IT environment.
• Work within a 2-shift schedule including weekend shifts, ensuring a total average of no more than 38.75 working hours per week.
• Address incoming incidents and service requests, ranging from Windows issues, network printer challenges, to application support and user administration.

Qualifications and Skills Required

• Proficient in Danish and English communication skills, with a minimum proficiency of B2 level in both languages.
• Prior experience in Customer Service is advantageous, although not mandatory.
• Knowledge and a keen interest in Windows operating systems (Windows 7, 10, 11).
• Familiarity with Office 365 (Outlook, Excel, Word) is beneficial.
• A proactive willingness to learn and keep updated with the latest IT technologies.
• Demonstrable problem-solving and troubleshooting abilities, and strong analytical skills to identify the root cause of issues.
• Capability to collaborate effectively within virtual teams.

Advantages of Working with Us

• Competitive holiday allowance: 5 weeks of holidays and 5 sick days per year.
• Flexible working hours with a hybrid working model.
• Company-provided iPhone and Lenovo laptop.
• Cafeteria flexible spending account with an annual contribution of CZK 18,000.
• Meal vouchers fully covered by the employer (CZK 110 per voucher).
• Monthly pension insurance contribution of 3%.
• Option to secure a Multisport card and company assistance with TAX authorities.
• Language lessons in Czech and English funded by the company.
• Opportunities for professional and personal growth, including various social events like company parties and weekly breakfasts.
• An enjoyable work environment with delicious coffee, tea, soft drinks, stand-up desks, and a relaxation zone featuring a pool table.

We look forward to receiving your application and welcoming you to our dedicated team of IT Support Specialists!

Department Cloud & Infrastructure Role Customer Care Locations itm8 Czech Republic Remote status Hybrid Fields of work IT Support