Danish Customer Support Agent/Content Moderator - Majorel Barcelona

At Majorel we serve customers across the world. At Majorel we combine the best of people, technology and innovation to deliver real value to our clients.

We are committed and we believe in equal opportunities between men and women. In the same way, our offered positions are open to people with disabilities. We ensure compliance and all prevention regulations are met, guaranteeing the care for our people’s health and safety both at our facilities and teleworking.

Responsibilities

Customer Support Agent:

• Receive and handle Danish speaking customer requests by email, chat and social media. 
• Function as an ambassador for the client’s service. 
• Collection and maintenance of customer data. 
• Clarification of customer inquiries regarding service, subscription, payment and technical requirements. 
• Work on requests and comments via the client’s social media channels (Facebook, Instagram and Twitter).

Content Moderator:

• Work across social media platforms, screening and monitoring the site for abusive, violent or other inappropriate content.
• Ensuring a safe experience for its users and communities. 
• The job might sound like a fun and easy task, perhaps similar to how you spend your free time, but applicants are urged to keep in mind that the content will in some cases contain strong and abhorrent images, and is not recommended for the easily offended. 

Requirements

Customer Support Agent:

• Native or near native level of Danish as well as professional level of English. 
• Experience in customer service, communications or similar roles. 
• Good knowledge of current social media channels (Facebook, Instagram, Twitter etc.) Previous work experience with social media is a plus. 
• Passion for community management and digital affinity. 
• Excellent communication & interpersonal skills. 
• OBLIGATORY STUDIES FINISHED: According to the legislation in Spain, a document to prove completed studies is mandatory to be able to be hired. Meaning obligatory studies as ESO or High School. Any higher studies title will also be accepted. This document will be requested on the interview. 

Content Moderator:

• Native or near-native level of Danish as well as professional level of English. 
• Good technical understanding. 
• Experience within content moderation, customer service or other contact center environments is valued. 
• Professional experience with social media platforms is valued. 
• Any experience with artificial intelligence is considered an added value. 
• OBLIGATORY STUDIES FINISHED: According to the legislation in Spain, a document to prove completed studies is mandatory to be able to be hired. Meaning obligatory studies as ESO or High School. Any higher studies title will also be accepted. This document will be requested on the interview. 
• MINIMAL WORK EXPERIENCE: Not required.

What we offer

• The opportunity to work in sunny Barcelona, one of Europe’s most attractive cities. 
• Highly competitive salary. 
• Customer Support Agent: Full time position: working 5 days/ week from Monday to Sunday. Either morning shift (09:00-17:00) or afternoon shift (14:00-22:00).

Content Moderator:

• Full time position: working 5 days/ week from Monday to Sunday. Either morning shift (08:00-16:00), afternoon shift (16:00-00:00) or night shift (00:00-08:00).
• An ambitious company culture, encouraging internal promotions and professional development. 
• International working environment. 
• Great benefits: Free Spanish lessons, discounted insurance, fun team activities, Volleyball tournaments at the beach, skating classes and much more! 

Equal opportunities

At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking