Customer Service Representative ( Danish & English)

Description

eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors' portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have over 38 million registered users from 100 countries and our platform is available in 20 languages. We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

We are constantly growing and are excited to share that we are looking for Customer Service Representative to join our team!

What will you be doing?

• Be an effective bridge between company and clients
• Provide first level support to the company's clients by live chat, e-mail and phone
• Receive requests for assistance and support and respond with the utmost professionalism possible according to the company's guidelines
• Keep the customer's interest alongside company's requirements in mind at all times
• Interact with clients through both written and verbal communication
• Keep vigilance regarding company's compliance with Cyprus and Global regulations
• Represent the company and product at the highest possible level and provide a "WOW" professional and service experience

Requirements

• This is a shift-based position -Ability to work shifts and weekends - 5 working days per week
• Must be already living in Cyprus -This is not a relocation position
• Danish at a high level (read, speech and written)
• English at a high level (read, speech and written)
• Basic understanding of the financial markets
• Experience working in Customer Service
• Service Oriented
• Phenomenal inter-personal skills
• High motivation to succeed and contribute