Technical Support Engineer with Swedish OR Danish language

Summary
Have you found your passion in technical support and see your future in this field?
Are you eager to continue growing in it, enjoy solving technical challenges, and don't give up at the first obstacle?
If you're communicative, naturally curious, we'd love to meet you, support you on your career journey, and provide you with all the tools to help you succeed in this area.

Job description

We are seeking fluent speakers in Swedish OR Danish language plus English. Slovak language is nice to have, however not required.

Your responsibilities will include:

• Providing technical support for ESET products to our customers and partners
• Collaborating with developers to find solutions to technical issues
• Gathering data on newly resolved issues and sharing it with other teams/departments
• Investigating the root causes of problems using various logs (ESET business product logs, Windows logs, network logs, etc.)
• Finding solutions to issues using your knowledge/experience, internal and external documentation, and previous cases
• Providing detailed findings to developers in case of complex issues

What we expect from you:

• At least 2 years of experience in a similar position
• Fluent or native in Swedish OR Danish language (C1-C2)
• Active knowledge of English (written and spoken, minimum level B2)
• Slovak language is a plus
• Advanced/excellent knowledge of Microsoft Windows 10 and 11 operating systems
• Excellent communication skills
• A positive approach to problem-solving and solution-seeking
• Willingness to learn

Knowledge of at least one of the following areas is required:

• Advanced/excellent knowledge of UNIX/Linux operating systems
• Advanced/excellent knowledge of Microsoft Windows Server

Basic knowledge of the following areas is required:

• RDBMS
• Active Directory and GPO
• Topology/network layers, network protocols including the ability to analyze network traffic (using Wireshark)
• Tools and utilities for network connectivity
• Android
• Mac OS X
• Antivirus and firewall rules and policies
• Virtualization

Knowledge of the following areas is an advantage:

• Microsoft Exchange Server
• Microsoft SharePoint Server
• IBM Lotus Domino / HCL Domino
• ESET PROTECT
• Experience with antivirus products
• Experience with REST API

Basic wage component (gross): from 1450 EUR

• Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).

#LI-LV1 #LI-Hybrid #associate

Benefits
Health & well-being

• BenefitPlus
• Healthcare (check-ups/annual programs)
• Multisport card
• Travel card "električenka"
• Supplementary pension saving
• Sick days

Family

• Marriage allowance
• Childbirth allowance
• Parental contribution
• ESET family events (Family day, St.Nicholas)

Office

• Refreshments in the office (fruits, coffee, soft drinks)
• Let's get together breakfast
• Activity room, quiet room
• ESET events (Žranica, Christmas party..), teambuildings

Other

• Loyalty allowance
• Loyalty extra days off
• Loyalty cake
• Loyalty glass award
• Refer a friend
• Christmas presents
• Discounts from external providers

Primary location
Bratislava

Additional locations

Time type
Full time