Swedish or Danish speaking Operations Coordinator

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we're looking for talented individuals to join our team and make a difference.

About the role

Are you empathetic? Are you looking for a position where you can use your people skills to support others through times of crisis?

International SOS is currently recruiting a Swedish or Danish speaking Operations Coordinator to join the team in Croydon, South London.

Operations Coordinators are essential to what we do. By liaising with doctors, nurses and logistics professionals to ensure our members receive the highest standard of care - you will be making a difference, every day.

Key responsibilities

- Support and assist members with healthcare and security queries
- Ensuring clients' medical situations and treatment are handled with utmost professionalism and care, by booking appointments, authorizing treatments or handling policy claims
- Assess situations, co-ordinate care and communicate logistics across the world
- Collaborate with a team of doctors, nurses, security, and operations experts in a fast-paced environment.

About you

- Critical thinking and organizational skills to handle a variety of situations
- A passion to help people, and natural empathetic approach
- An appreciation for the importance of data protection and privacy; the ability to take ownership to protect data and process integrity.
- Confidence in using Microsoft Office
- Experience in Customer Service in a contact center / similar environment is beneficial
- Fluency in either Swedish or Danish together with excellent written and spoken English language skills
- Educated to A' Level or Degree level with an interest in Healthcare, World Politics or International Security preferred

Benefits

- Salary is £29,000 per annum
- Structured career development track, with opportunities for progression and advancement
- Working hours are Monday to Friday between the hours of 8am - 6pm (staggered shifts)
- A day's leave for your birthday
- Private health care, dental cover, pension scheme, life insurance, paid volunteering day
- Subsidised staff cafeteria and free tea, coffee and fruit
- Discount schemes (Cycle2work, season ticket loans, gym discounts)
- Access to our Employee Assistance & Employee Support Programme
- Access to Chiswick Business Park Enjoy Work events

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2025.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!