Support and Software Consultant (with Danish)

About Us:
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it's not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet are a technology company that's transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world's most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.
To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software and networks that runs business. By combining networks, software and payment technology, Planet's creating a world of connected commerce, that makes payments feel good.
We're growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we've the financial capital and expertise to grow our capabilities and reach through acquisition.

Function Overview:
As part of Global Operations, you'll be working with an amazing diverse team of talented and customer centric people across the world. We're building a world-class operation and you'll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.

You'll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You'll be presented with unrivalled prospects to grow, learn and develop in your career.

We're growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution

Role Overview:

As a Support & Software Consultant at Planet, you'll play a crucial role in assisting our customers over the phone, chat or via email. With the skills we provide through comprehensive training, you'll troubleshoot issues efficiently and guide our customers on maximizing their software usage. Beyond problem-solving, your responsibilities will extend to consulting with, installing, and training our new hotel customers.

We prioritize candidates with a background in the hotel industry, ensuring familiarity with its processes and procedures. An innate curiosity for IT technology is essential. Don't worry - we'll equip you with the necessary technical knowledge. Our support team comprises individuals with roots in the hotel industry, all of whom have undergone tailored training.

What matters most to us is your openness to innovation and your eagerness to explore the intricacies of our systems. Leverage your direct experience in the hotel business or comprehensive industry knowledge to understand and address customer needs.

If you're ready to blend your hotel experience with a passion for IT, we're excited to welcome you to our dynamic support team!

What will you do:

• Provide technical support in one of our many products, leveraging the hotel industry experience that you bring with you and the IT knowledge that we train you in.

• Take ownership of customer inquiries, making decisions independently and assuming responsibility.

• Communicate articulately and maintain a friendly tone, even in high-pressure situations.

• Uphold a customer-centric approach, consistently striving to deliver exceptional service.

• Foster effective communication and collaboration within the team.

• Willingness to travel from time to time, if needed.

Who you are?

• You have a passion for learning. We will bring in-depth training for this role, and you will bring your customer and hotel experience.

• Possess friendly, polite, and respectful manners, with excellent communication skills, demonstrating a strong service orientation towards our customers.

• Display a keen affinity for IT and a willingness to embrace new technologies, coupled with logical and analytical thinking for effective problem-solving.

• Work independently with a structured and organized approach, while also being proactive in driving solutions and improvements.

• Uphold a sense of responsibility and reliability in all tasks, operating with honesty, loyalty, and integrity at all times.

• Demonstrate critical thinking abilities, contributing to a helpful work environment and maintaining a strong awareness of quality standards.

• Collaborate effectively within a team environment, projecting self-confidence and a professional demeanor when interacting with customers and business partners.

Minimum qualifications:

• A successfully completed apprenticeship in the field of hospitality and/or the IT industry or other educational equivalent.

• At least one year of professional experience in front office/reservations.

• Excellent spoken and written Norwegian and English language. Other Nordic language (Swedish, Danish, Finnish) is also a distinct advantage.

(Note: The first 4-6 months are in-office for training and side-by-side learning. Thereafter, some degree of home office work will be possible based on how quickly you become proficient.)

Benefits For STOCKHOLM: Company Pension Scheme, Health Insurance, Competitive vacation days as well as an extra day off for your Birthday.

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.