Senior Customer Service Representative with Danish

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company, recognized five years in a row.

The Senior Customer Service Representative with Danish is a key contact for complex customer needs, providing expert support and ensuring high levels of satisfaction and loyalty. This role also involves mentoring junior team members, improving service processes, and helping manage overall customer service performance.

Key Responsibilities:

• Resolve escalated or complex customer issues with professionalism.
• Mentor and train entry-level Customer Service Representatives.
• Identify and support improvements in service processes.
• Help monitor service quality and team performance.
• Build and maintain strong customer relationships.

Qualifications:

• Proficiency in Danish and English is a must.
• 3-5 years of customer service experience, including senior or lead roles.
• Excellent communication and problem-solving skills.
• Experience with CRM tools and service platforms.
• High school diploma required; additional education a plus.

What we Offer:

• Private medical care by Lux-MED
• Life insurance by UNUM
• Employee retirement plan (PPE) after trial period
• Sports card (Multisport) - partially employer-funded
• Employee Assistance Program for Employees and Families

How to Apply
Interested? Send us your CV. We look forward to reviewing your application and will reach out if there's a match to arrange a brief exploratory call. All candidates must be eligible to work in the EU area.

Solenis is proud to be an employer that gives equal consideration to all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

#LI-AR1