Program Specialist

DRC has been responding to various humanitarian crises in Lebanon since 2004, working with Palestinian, Iraqi and Syrian refugees. DRC received registration from the Ministry of Interior in 2011, and since then has focused primarily on responding to the Syrian refugee crisis in Lebanon and the resulting impact on Lebanese host community. DRC Lebanon's focus is to ensure that we are able to respond to critical emerging humanitarian needs whilst improve the living conditions of displacement-affected populations and contribute to the achievement of durable solutions. With an annual portfolio of $12million, and with approximately 200+ staff, DRC is focusing its response in protection and economic recovery (Ec-Rec) sector in Bekka, North Lebanon and Beirut. DRC is also contributing to the evidence base and coordination structures in country through our Evidence Generation and referral information management (RIMs) teams.

About the job

The overall objective of this role is to ensure the effective implementation and roll out of monitoring, evaluation, accountability, and learning strategies and global standards within DRC. Specifically, to ensure that persons of concern have safe, timely and adequate access to services through more efficient and accountable referral pathways as follows:

• Strengthening referral pathways across sectors and humanitarian agencies for stronger, more efficient and institutionalized referral pathways;
• Encouraging and facilitating cross-sector referrals for a holistic, multi-sector response to people's needs;
• Producing evidence-based analysis of needs, gaps and bottlenecks in referral pathways, which will inform recommendations and advocacy efforts to improve referral pathways and coordination of the response;
• Leading, coordinating, and ensuring the effective implementation, continuous improvement, and expansion of referral systems, including partner engagement, system development, capacity building, analysis, and reporting, in alignment with donor requirements and the evolving humanitarian context;
• Delivering training to internal and external stakeholders on referral pathways;
• Developing standard operating procedures, and materials.. Your main duties and responsibilities will be:

Monitoring, Evaluation, Accountability, and Learning:

• Coordinate the development of appropriate monitoring, tracking and reporting systems, tools and templates that enhance monitoring of program outputs and quality, Value for Money, generate quality evidence on program outcome and promote and ensure use of data for decision-making processes;
• Design, refine and deploy data collection which combines quantitative and qualitative methods and tools in the area of responsibility;
• Plan for, coordinate and quality assure the field data collection and field monitoring processes and tools;
• Coordinate the application of ethical principles in the field work, including with regards to DRC Code of Conduct and in line with Protection referral protocols and SOPs;
• Plan for and perform data quality assurance in data collection, data entry and data processing in the area of responsibility;
• Coordinate processes and protocols for data protection, storage, sharing, and security in the area of responsibility;
• Coordinate the analysis and reporting of MEAL qualitative and quantitative data collected in line with internal information needs and external reporting obligations;
• Support the use of data and analysis to enhance programme effectiveness, quality, and learning, including KIIs and FGDs to generate qualitative analysis;
• Analyze referral data including the identification of tends, gaps, and bottlenecks;
• Produce analytical reports, snapshots, and presentations to inform programming and decision-making linked to DRCs multisectoral programming;
• Generate evidence-based recommendations to improve referral pathways and service delivery.

Programme Management, Grant Implementation and Reporting:

• Lead the implementation of the referral systems: Understand and follow up on activities, assess progress of implementation, and provide solutions while reporting issues when needed;
• Ensure timely, accurate, and well-written donor reports and other reporting requirements (including donor reports and Activity Info);
• Monitor progress against indicators and ensure achievement of targets in line with donor requirements;
• Contribute to proposal development, fundraising efforts, and identification of funding opportunities;

Partnerships, Coordination and Governance:

• Oversee the partnership portfolio pertaining to referral systems and ensure consistent engagement with external stakeholders;
• Lead the process of partner enrolment, including needs assessments, data sharing agreements, and data protection discussions;
• Coordinate and manage day-to-day partner follow-up, including personalised support and system utilization;
• Engage stakeholders in the development and enhancement of referral systems and pathways;
• Support and participate in governance structures, including coordination meetings

Capacity Building:

• Conduct capacity assessments of users - internal and external stakeholders;
• Lead the delivery of training and Training of Trainers (ToT) on referral systems, SOPs, and pathways;
• Lead on the process of partners' enrolment into DRCs referral management system - Needs Assessment, Data Sharing Agreements, Data protection/PIM discussion, organise and monitor training on system usage as well as data protection and sharing;
• Develop and implement tailored capacity-building plans on referral processes, service mapping, and system usage;
• Develop of new training materials and capacity-building tools in English and Arabic languages;
• Ensure continuous learning and support for partners to enhance effective use of the system;
• Identify gaps, weaknesses in referral pathways with defined solutions on improvements required to be institutionalized and handed over.

Technical Support and Systems Development:

• Identify technical gaps in the programme and implement solutions to meet set standards and requirements;
• Contribute to the continuous improvement of referral pathways, systems, and procedures including data protection;
• Support the adaptation and development of system features to respond to evolving needs and emergency contexts.

Other:

• Collaborate closely with internal DRC programmes and external stakeholders including government;
• Perform any other duties as agreed with the line manager

About you

To be successful in this role we expect the following:

• Masters degree in business management, social science, international development or other related fields
• Minimum of 3 years of experience in a humanitarian context, preferably in programme implementation, coordination, or information management;
• Minimum of 3 years of experience in establishing and operating effective referral information management systems, processes, and pathways;
• Minimum of 3 years facilitating technical trainings and workshops related to information management, safe identification and referrals;
• Experience in qualitative data analysis, including experience in conducting KIIs, and FGDs;
• Experience in engagement, coordination and formation of partnerships with external stakeholders including governmental and non-governmental organizations, UN agencies and others;
• Knowledge and years of experience in operating and utilizing the Referral Information Management System (RIMS), technical troubleshooting, is an asset;
• Experience in MEAL, information management, or protection programming;
• Prior experience in developing programme implementation workplans, and programme reporting;
• Knowledge of developing and presenting programme-related support materials (e.g., presentations, surveys and snapshots, etc.);
• Excellent written and oral communication skills, effective in presentation and liaison with external parties;
• Strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail;
• Excellent interpersonal and problem-solving skills, creativity and flexibility;
• Previous experience in developing analysis, and statistical figures;
• Personal qualities: Works well in and promotes teamwork, comfortable in a multi-cultural environment, flexible and able to handle pressure well;
• Fluency in English and Arabic required;
• High computer literacy

In this position, you are expected to demonstrate DRC' five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

• Contract length: 12 Months
• Band: G-2
• Designation of Duty Station: Beirut, Lebanon with Frequent travel across Lebanon
• Start date: 1 September 2026

Salary and conditions will be in accordance with Danish Refugee Council's Terms of Employment for Nationals; please refer to drc.ngo under Vacancies . For questions regarding the vacancy please contact [email protected]

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. A pplications sent by email will not be considered.

Closing date for applications: 17 August 2026

For further information about the Danish Refugee Council, please consult our website drc.ngo .