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Operations Manager – Drive Impact and Live by the Mediterranean
Publiceringsdato 26.05.2026
Do you want to lead with impact - and enjoy life by the Mediterranean?
Cyprus offers an ideal balance of career development and quality of life: year-round sun, hiking, sailing, beach life, vibrant culture, and a relaxed lifestyle.
Your role
- Lead daily contact centre operations
- Develop and support supervisors and agents
- Drive performance across KPIs: CSAT, SLA, AHT, FCR
- Improve ESAT, attrition, and absence rates
- Recruit, onboard, and retain multilingual staff
- Implement process improvements and AI-driven solutions
- Ensure GDPR and COPC compliance
- Collaborate with global teams to optimise operations and customer experience
- 3–5+ years of contact centre/BPO leadership experience
- Proven track record in team leadership and operational delivery
- Strong competence in recruitment and retention
- Solid analytical and decision-making skills
- A hands-on leadership style with a strong people focus
- Professional level of English (written and spoken)
- Knowledge of COPC standards or AI tools is an advantage
Why this role matters:
- Make a real impact in a fast-growing offshore hub
- Work in an international environment and drive operational excellence
- Live and work in beautiful Cyprus with a Mediterranean lifestyle
- Receive structured training in systems, compliance, coaching, and best practices
#LI-DNI

David
Workwide Recruit
- Jeg er din personlige rekrutteringskonsulent for dette job i udlandet!
Du er i gode hænder
Din nye hjemby
Bemærk, at dette ikke er den nøjagtige adresse
Hvad er Workwide, og hvad laver i?
Hvem tager sig af min ansøgning?
Jeg skal til at flytte til udlandet, hvad skal jeg forberede?
Er det muligt at arbejde i udlandet i kun 1-2 måneder?
Skal jeg oversætte mit CV til engelsk?
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