Monitoring, Evaluation, Accountability and Learning Assistant

(Yemen - Lahj)

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and - whenever possible - for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 6500 staff. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

About the role

Overall purpose of the role:

Under the overall guidance of the MEAL Team Leader, this non-managerial position supports the implementation of MEAL activities by contributing to quality monitoring processes and promoting accountability towards beneficiaries and other target groups. The role will primarily support MEAL field activities for mixed migration interventions in Lahj (Al Wahat), and other Lahj locations, with frequent travel to the Al Mudharabah wa Al Arah (Kharaz) if needed. He/she will focus on conducting monitoring visits, satisfaction surveys, documenting and sharing feedback, and facilitating awareness sessions when required.

Main responsibilities:

• Conduct in-person data collection for PSMs to measure beneficiary satisfaction and gather other relevant findings while accompanying the programme team during patrols, using paper-based questionnaires or KoBo Collect.
• Conduct patrols and regular field visits with the programme team, deliver awareness sessions for newly arrived migrants, and promptly share and discuss any key issues, observations, or feedback collected with the MEAL Team Leader.
• Ensure the timely entry/export of all satisfaction forms received from beneficiaries and share them with the MEAL team leader to be added to the master satisfaction database.
• Conduct random field visits to the restaurant to check the quantity/quality of the provided meals
• Receive and document beneficiaries' feedback and complaints through face-to-face meetings during patrols, ensuring that all sensitive feedback and protection-related concerns are reported and shared as promptly as possible through the appropriate channels.
• Perform other duties as assigned by MEAL Team Leader/Manager.

Experience and technical competencies:

• Very good speaker of Amharic, Oromo, Tigray, and Somali
• Ability to write reports in English.
• Good knowledge of MS utilities (Word, Excel, and PowerPoint).
• Good training & communication skills.

Technical competencies:

• Flexibility in carrying out tasks.
• Good listener with clear communication.
• Adheres to the DRC's values and ethical standards.
• Promotes the vision, mission, and strategic goals of the DRC Yemen Program.
• Displays cultural, gender, religion, race, nationality, and age sensitivity and adaptability.
• Willingness to travel very frequently to field sites and present of the time.
• Establishes, builds, and maintains effective working relationships with staff and partners to facilitate the provision of support.
• Consistently approaches work with energy and a positive, constructive attitude.
• Solid communication skills (written and oral): sensitivity to and responsiveness to all partners, respectful and helpful relations with donors and project staff.
• Remains calm, in control, and good humored even under pressure.
• Demonstrates openness to change and ability to manage complexities.
• Responds positively to critical feedback and differing points of view.
• Solicits feedback from staff about the impact of his/her own behavior.

Education:

• High school certificate. Preferably, a bachelor's degree in IT, computer science, statistics, economics, M&E science, social science, or a related field.

Languages:

• Oromo & Amharic (Fluent)
• Tigray & Somali (Good)
• English (Good).
• Arabic (Good).

All DRC roles require the post-holder to master DRC's core competencies:

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.
• Collaborating: Involving relevant parties and encouraging feedback.
• Taking the lead: Taking ownership and initiative while aiming for innovation.
• Communicating: Listening and speaking effectively and honestly.
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC's values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We Offer.

Contract length: February 28, 2027

Position Band: This position will be placed in the non-management (I) band. Reports to the MEAL Team Leader

Start date: ASAP

Duty station: Lahj, Yemen.

Salary and conditions will be in accordance with Danish Refugee Council's National Terms of Employment.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

'Female candidates are encouraged to apply'

https://candidate.hr-manager.net/ApplicationInit.aspx?cid=1036&ProjectId=175953&DepartmentId=19111&SkipAdvertisement=true

Closing date for applications: August 25, 2026, recruitment process is planned to start in maximum 2 weeks after the closing date.

For further information about the Danish Refugee Council, please consult our website drc.ngo.