Do you speak music? Join our team at Europe’s largest Music Retailer!

Situated in Treppendorf near Bamberg, Musikhaus Thomann Europe’s largest musical instrument and equipment retailer is constantly growing. Therefore, we are looking for you to further strengthen the service we provide to our international customers - focussed on Danish customers. Share your passion and your expertise with our customers every day!

Your tasks

• Processing of all international customer orders and enquiries via phone, e-mail and chat
• Advising customers in cooperation with our expert services
• Advocating on behalf of our customers to represent their concerns and interests
• Ensuring smooth handling of the services we provide
• Working in close cooperation with our experts’ services and workshops
• Contributing to the continual optimisation of the services we provide

Your Profile

• Fluent written and spoken Danish and English; another foreign language would be an advantage
• You like dealing with people and helping them out with their concerns and you already have first experiences
• Completed vocational training in commerce or service industry, or comparable professional experience
• Ideally you play an instrument or are interested in the music industry
• Highly proactive, committed, goal-oriented and a team player
• Experience in working on a PC and with the standard MS Office applications

What we offer

• Customers who love us and our products :-)
• challenging and varied work for Europe’s largest music retailer a state-of-the-art work space
• working either in our headquarters in Treppendorf or in our office in Berlin
• Possibility of working from home up to two days per week
• an attractive and fair salary
• varied projects in an international working environment
• a professional team with flat hierarchies in a pleasant working atmosphere
• regular opportunities for professional development
• for moving to Germany or France we will provide with help setting up the papers and our relocation team will help with finding an accommodation

Who we are

„Thomann er én stor symfoni af utroligt talentfulde musikere, som hver dag bruger hinanden til at forbedre og udvikle deres talenter sammen” – Hans Thomann, CEO

Musikhaus Thomann is Europe’s largest musical instrument and equipment retailer with about 1500 staff. As a full-range retailer, Musikhaus Thomann sells not only instruments and equipment, but also light systems as well as stage and studio technology. Our store on more than 5,500 square metres, our extensive web store and our warehouse holding more than 88,000 items attest to our position as the market leader. From our company Contact Center, our sales representatives (most of them musicians), native speakers from 18 countries, attend to our more than 14 million customers globally and arrange for dispatch of up to 38.000 parcels daily.

Our Offices

It’s your choice…. You can work in one of our two contact center offices.

In our headquarters in Treppendorf, we have our new, modern, and very appealing building with space for roundabout 600 customer service representatives.

In Berlin, we have a nice small office for 10 new coworkers in a real Berlin-style building in Berlin Mitte.

Do we have your interest? Apply today!