Danish Speaking Travel Agent (Remote in Greece)

About the job Danish Speaking Travel Agent (Remote in Greece)

Location: 100% Remote (Based anywhere in Greece)

Language Requirements: Fluent Danish (C1/C2) and Professional English (B2+)

Job Title: Danish-Speaking Travel Agent & Premium Concierge

Position Overview

Are you an articulate Danish speaker eager to deliver exceptional customer care while enjoying the perks of living in the Mediterranean? We are actively hiring dedicated Danish-speaking professionals to join a fully remote, elite unit representing a premier global travel brand. In this role, you will go beyond basic support, turning everyday customer service into a high-touch, luxury concierge experience.

Working with complete remote flexibility from any location in Greece-whether you reside in Athens, Thessaloniki, or an island town-you will act as the key consultant and primary contact for Danish travelers worldwide. You will manage end-to-end trip logistics, real-time itinerary adjustments, and digital portal navigation to ensure every traveler enjoys a seamless journey. Prior travel or hospitality experience is not required, as we provide thorough, fully paid training to support your long-term career growth.

Industry: Premium Travel Concierge Services & Global Hospitality Care

Experience Level: Entry Level / Junior (Comprehensive fully paid onboarding provided)

Position Type: Full-time (40 hours/week)

Key Duties & Core Responsibilities

• Customized Travel Care & Advisory: Serve as a dedicated concierge for Danish-speaking travelers by offering tailored recommendations, processing booking updates, reserving accommodation, and arranging special requests.
• Digital Ecosystem Support: Guide clients through self-service portal management, mobile application tools, digital passes, and online booking features.
• High-Priority Disruption Management: Provide fast resolution during unexpected travel disruptions, handling flight changes, delay rerouting, transfer issues, and urgent lodging adjustments.
• Refined Omnichannel Interaction: Deliver articulate, professional service across incoming phone calls, email correspondence, and instant chat platforms in fluent Danish.
• System Data & Case Logging: Maintain accurate records by logging customer preferences, reservation updates, and resolution notes within enterprise CRM software.
• Cross-Functional Synergy: Partner with internal back-office teams, airline coordinators, and partner hotel management to handle complex customer cases efficiently.

Ideal Candidate Profile

Language Qualifications:

• Danish: Fluent C1/C2 level (written and verbal) to provide high-quality support to Danish clientele.
• English: Strong professional command (minimum B2 level) for internal tools, team communications, and training modules.
  
  Competencies & Eligibility:
• Service Mindset & Demeanor: Empathetic, patient, and clear communicator with a strong commitment to service excellence and active listening.
• Remote Readiness & Technical Aptitude: Comfortable working across multiple digital software tools with the discipline to thrive in a full-time work-from-home setup.
• Work Eligibility: Legal entitlement to live and work in Greece (EU citizenship or valid Greek work permit) alongside a quiet home office with high-speed internet.

Compensation, Perks & Benefits

• Competitive Base Pay: Competitive salary structured across 14 payments per year (including Christmas, Easter, and summer bonus installments).
• Performance Bonuses: Tiered monthly KPI rewards based on quality targets, customer satisfaction scores, and service metrics.
• Full Equipment Package: Complete IT hardware package (laptop, dual monitors, keyboard, mouse, and noise-canceling headset) shipped directly to your home.
• Health Coverage: Comprehensive private health, dental, and life insurance starting from day one.
• Career Development: Structured internal progression pathways into supervisory, quality management, or training roles.

Relocation Support (If Moving to Greece)

• Temporary Housing: 3 weeks of accommodation covered upon arrival to support your transition into long-term housing.
• Travel Assistance: Full flight ticket reimbursement to bring you to Greece.
• Administrative Guidance: Dedicated assistance with acquiring local tax identification (AFM) and social security registration (AMKA).

Application Process

Submit your updated resume in English. Our talent acquisition team will review your application and contact you promptly to schedule an initial virtual interview!