Danish Speaking Sales Support Lead Nordics

Requistion ID: 82531

Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1 000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the worlds' leading manufacturers of intermittent urinary catheters, with LoFric® as the most known brand. As a help to those with chronic or severe constipation Wellspect has developed what likely is the world's most advanced irrigation system, Navina™, combining a high degree of user convenience, clinical effectiveness and connectivity into one smart system. Wellspect strives to become climate neutral and leave the smallest possible environmental footprint. The company, with headquarters in Mölndal, Sweden, is present in more than 30 countries, and part of Dentsply Sirona, the worlds' largest manufacturer of professional dental technologies. The company's shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.wellspect.com and www.dentsplysirona.com for more information.

Danish Speaking Sales Support Lead Nordics

We are currently looking for a Danish speaking sales support for an exciting, combined role as team leader and Danish customer support. This is a parental leave replacement for a year starting this spring.

Your responsibilities:

• The Team leader plans and distributes the work tasks and supports the customer service team in the daily work and carries out daily operational tasks within that team.
• Coordinate local translation and adaptation of material into relevant communication channels.
• Secure clear and aligned work processes and team members' compliance.
• Handling incoming orders and transforming them into the right products to the right customers at the right time.
• Secure high quality customer service team performance, leading and planning day-to-day customer support work and personnel related matters.
• Administrative tasks performed in the right time and with the right quality in for example EFH, SalesForce, Movex, Medvind, Concur and Complaints systems.
• Plan/perform regularly for marketing & customer service team meetings.
• Secure complaints are handled in a quick and well-structured manner.

Who you are:

• Able to handle stressful situations and be creative to find relevant solutions to daily challenges.
• Capable to coach and grow junior as well as senior colleagues, both by "walk the talk" but also through a more observational coaching style.
• Clear and strong in your communication.
• Flexible and agile in your way of working.
• Problem solver with great can-do approach.
• Ability to prioritize workload with attention to details and ability to complete projects in a timely and efficient manner.
• A true team player who likes interaction with customers as well as colleagues.

Your background / experience:

• Experience of Marketing & Customer Care work.
• Able to follow up delivery performance and find ways to follow up customer satisfaction.
• Used to foster a good culture for successful teams and create an environment with best-in-class cooperation between sales, marketing and other internal functions.
• Experience working with order and marketing systems like Movex, EFH, SFDC etc. is a plus.

What do we offer:

• An engaging role within an expanding international business.
• A varied position where you both interact with customers and lead a highly performing team that enjoys working together and having a lot of fun at work.
• Multiple benefits within health and wellbeing.
• A nice office with its own restaurant where you can buy subsidized lunch.
• A competitive compensation package.
• The opportunity to work for a company that sells products that help millions of people every day.

Are you the right person for this? We review applications continuously so don't hesitate to send in yours!