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Danish speaking Customer Service Representative (REMOTE in BRAGA)
Publiceringsdato 19.08.2026
About the job Danish speaking Customer Service Representative (REMOTE in BRAGA)
Position: Customer Service Representative
Location: Braga, Portugal
Work model: Remote
Employment type: fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
REQUIREMENTS:
OFFER:
Position: Customer Service Representative
Location: Braga, Portugal
Work model: Remote
Employment type: fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
- Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems
- Foster positive relationships by delivering prompt and courteous support
- Support customer satisfaction and long-term engagement by ensuring effective resolution of issues
- Maintain a professional and empathetic approach in all customer interactions
- Work collaboratively with colleagues and leadership to achieve team objectives
- Share insights on recurring challenges and suggest opportunities for process or service improvements.
REQUIREMENTS:
- Native / fluent in Danish both verbal and written. Fluent in English (minimum B2 level)
- Previous experience in customer service would be advantagous
- Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
- Basic understanding of customer service principles and the ability to follow standard procedures
- Ability to handle technical inquiries and troubleshoot common issues with guidance
- Ability to quickly learn new softwares and technologies
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
- Organized, detail-oriented, and able to manage multiple tasks simultaneously
- Willingness to learn and adapt in a fast-paced or evolving support environment.
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
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