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Danish speaking Customer Service Representative - Larnaca
Publiceringsdato 10.08.2026
About the job Danish speaking Customer Service Representative - Larnaca
Position: Customer Service Representative (Danish)
Location: Larnaca, Cyprus
Work model: On-site
Employment type: Full-time
Remuneration: Competitive salary package
DUTIES AND RESPONSIBILITIES:
REQUIREMENTS:
BENEFITS:
Position: Customer Service Representative (Danish)
Location: Larnaca, Cyprus
Work model: On-site
Employment type: Full-time
Remuneration: Competitive salary package
DUTIES AND RESPONSIBILITIES:
- Provide customer support via phone, chat and email across digital communication platforms
- Assist customers with technical issues related to mobile applications and websites
- Troubleshoot common technical and account-related issues and provide clear guidance
- Support enquiries relating to both public and private sector digital services
- Liaise with the relevant platform teams regarding business account enquiries
- Identify customer needs and direct users to the appropriate department or service
- Escalate complex or sector-specific cases to the appropriate internal teams or external partners
- Handle customer complaints professionally and work towards timely resolution
- Maintain a high standard of customer service while meeting quality and productivity targets.
REQUIREMENTS:
- Native or fluent Danish (C2), both written and spoken
- Good command of English (minimum B2)
- High school diploma or equivalent
- Previous customer service, call centre or technical support experience is preferred but not required
- Strong communication and problem-solving skills
- Comfortable providing support across phone, chat and email
- Good technical aptitude and troubleshooting skills
- Customer-focused with the ability to handle complaints professionally
- Ability to learn digital platforms and processes quickly
- Eligible to work in Cyprus as an EU citizen
- Available to work rotational shifts.
BENEFITS:
- performance-based bonus linked to KPIs
- Relocation package for candidates moving to Cyprus
- International working environment
- Training provided
- Opportunity to gain experience within a global customer support environment and many more!!
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