Arbejd hjemmefra
Publiceringsdato 09.10.2025
Situated in Treppendorf near Bamberg, Musikhaus Thomann Europe’s largest musical instrument and equipment retailer is constantly growing. Therefore, we are looking for you to further strengthen the service we provide to our international customers - focussed on Danish customers.
We care about our customers - we want them to feel comfortable and well looked after. This is where you come in! You enjoy working with people and don't let things get out of hand. Is the Scandinavian area your home - literally or figuratively? Then we might be looking for you as a dedicated team member (m/f/d) in our Danish customer service in the headquarters in Treppendorf. You will be our company's calling card, the first point of contact for our customers when they have questions about their order or purchased product via chat, phone and email.
We inspire and enable people to speak music, everywhere. And that's what we want with you. Your tasks are as challenging as they are varying:
· You will process orders, create quotations and manage customer accounts
· First-level after-sales support - you advise and support our customers by phone, email or chat in the international area
· You look after our customers by phone, email and chat and represent their concerns and interests
· You are responsible for an area of responsibility and make independent decisions to initiate and coordinate returns, exchange of goods, credit notes and repairs
· You take care of the convenient processing of orders and services
· You work continuously with our specialist service and workshops and coordinate with them
· You provide product advice and translation work in collaboration with our specialist departments
With us, your knowledge, your talent and your ideas will find the right stage. You should bring the following with you:
Check out what else we have to offer besides the best colleagues in the world:
Treppendorf near Bamberg is not only home to Europe's largest mail order warehouse, but also Europe's largest music store: a 5500 square meter musician's paradise for testing, discovering or simply being inspired. Our service center is also located on the campus. In the specialist service and workshops, around 170 employees take care of the maintenance, care and repair of defective products, among other things.
Did we spark your interest? Then we would love to receive your compelling application along with your complete documents (cover letter, resume, certificates) and your salary expectations.
Vi bestræber os på at have pålidelig information om hver opgave. Fortæl os venligst, hvis der er noget galt, eller hvis du har fundet tekniske problemer.