Danish Customer Service Advisor in Barcelona

Worldline is a prominent leader in the online payments industry, offering both software and hardware solutionsfor digital payments.

Job Description:

As a Customer Service Advisor for Worldline, your primary responsibility will be to provide top-notch support to customers, addressing both technical and administrative inquiries through telephone, chat, and email. This  includes assisting customers with installations and configuring their terminals or online payment solutions,
troubleshooting reported issues and maintaining strong customer relationships. While you will primarily provide support in your native language, there may be occasions where handling inquiries for other markets is required.

Training:

The training period involves hands-on practice within the production environment, ensuring familiarity with  real workflows. Trainees receive comprehensive instruction across three different channels: voice, chat, and  email support. Each channel's training includesspecific customer interaction techniques, software usage, and  scenario-based exercises. This approach ensures versatility and readiness for live operations, enhancing  customer service quality across all communication platforms.

Working Hours:

Throughout the project, working hours are Monday to Friday, 08:00-18:00, and Saturdays, 10:00-14:00.
The shifts are scheduled as follows:
• Early Shift: 08:00 - 16:30
• Regular Shift: 09:00 - 17:30
• Afternoon Shift: 09:30 - 18:00
• Saturday Shift: 10:00 - 14:00
Please note that shifts are subject to change, and working hours may vary during the training period.

Qualifications:

Candidates possess effective communication and social skills, maintain a positive attitude towards changes,  demonstrate team-player mentality, exhibitstrong listening skills, being analytical and with a detail-oriented approach to problem-solving. Preferably also should have experience in a contact center.

Salary & Project Seniority:

The initial offered contract is based on 39 hours per week, with a gross base salary of €1546 and a €200 bonus 
gross per month. Additionally, employees accrue 1.9 vacation days per month.
- After 6 months, the bonus increasesto 300 per month with new targets.
- After 12 months, the bonus goes up to €350 per month with additional targets.
- After 18 months, the base salary increases to €1,600, plus the €350 monthly bonus.
All contracts are permanent.