Danish Customer Service Advisor in Barcelona

Job Description

As a Customer Service Advisor, your primary responsibility will be to provide top-notch support to customers, addressing both technical and administrative inquiries through telephone, chat, and email. This includes assisting customers with installations and configuring their terminals or online payment solutions, troubleshooting reported issues and maintaining strong customer relationships. While you will primarily provide support in your native language, there may be occasions where handling inquiries for other markets is required.

Training

The training period involves hands-on practice within the production environment, ensuring familiarity with real workflows. Trainees receive comprehensive instruction across three different channels: voice, chat, and email support. Each channel's training includes specific customer interaction techniques, software usage, and scenario-based exercises. This approach ensures versatility and readiness for live operations, enhancing customer service quality across all communication platforms.

Working Hours

Throughout the project, working hours are Monday to Friday, 08:00-18:00, and Saturdays, 10:00-14:00. The shifts are scheduled as follows:

• Early Shift: 08:00 - 16:30

• Regular Shift: 09:00 - 17:30

• Afternoon Shift: 09:30 - 18:00

• Saturday Shift: 10:00 - 14:00

Please note that shifts are subject to change, and working hours may vary during the training period.

Qualifications

Candidates possess effective communication and social skills, maintain a positive attitude towards changes, demonstrate team-player mentality, exhibit strong listening skills, being analytical and with a detail-oriented approach to problem-solving. Preferably also should have experience in a contact center.

What we offer

• Base salary: €1559,25 gross per month based on a 39h contract (1.9 paid holiday days/month).

• Bonus:

❖ €200 gross per month (based on planning adherence & quality).

❖ After 6 months, the bonus increases to 300 per month with new targets.

❖ After 12 months, the bonus goes up to €350 per month with additional targets.

❖ After 18 months, the base salary increases to €1,659 plus the €350 monthly bonus.

• Permanent contract after the one-month probationary period.

• Opportunities to develop your skills and grow within NewCo

• A diverse, friendly, and collaborative team culture.

• Tax free benefits (restaurant/Transport/Day Care).

• Comprehensive support for mental health and well-being app.

• Free online Spanish lessons outside of working hours for skill development.