Customer Service Expert (Danish, Swedish or Norwegian speaking) at Yara EBS

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

Founded in 1905 to solve the emerging famine in Europe, Yara has established a unique position as the industry's only global crop nutrition company. The company operates an integrated business model with around 17,000 employees and operations in over 60 countries.

Headquartered in Oslo, Yara opened its office in Lithuania in 2018. Yara European Business Services (EBS) is now set to expand even further and evolve as valued partner that delivers results.

Yara has been awarded as Equal Pay Employer 2023 by Figure Baltic Advisory.

Responsibilities

• Understand customer business cycle and ensure all activities are in alignment with BU/ market needs/ Service Level Agreements (SLA)
• Building customer relationships through communication and efficient order processing
• Strong problem solving skills through implementing solutions and analyzing/assessing risks customers and/or stakeholders
• Building positive collaboration with Yara internal stakeholders: plants, procurement and others
• Responsibly follow up on daily tasks with ability to priorities and assess urgent vs important
• Actively supporting the team with order and delivery processing to ensure collaboration and improved efficiency
• Active collaboration with team members to produce and implement continuous improvement ideas for operational efficiency and increased customer satisfaction
• Knowledge sharing by providing trainings as well as learning new flows to ensure knowledge and expertise for back ups within the team in order to sustain operational business continuity
• Diligently follow up on complaints using appropriate tools
• Proactive approach to take on additional ad hoc tasks to ensure the continuity of operations in the team related processes by registering and implementing improvement ideas
• Be a role model of Yara's culture where health, environment, safety and quality are top priorities

Profile

• Fluent in English and Norwegian, Danish or Swedish languages
• Expert knowledge of Yara products and specifics in Scandinavian market
• Minimum 2 years of operational experience in handling ordering flows of local businesses
• Customer service centric approach with proven track record of implementing improvements to optimize order processing or improving customer experience
• Excellent communication skills and trusted team player
• Continuous improvement mindset striving for quality and efficiency
• Proactive and self-driven with a solution-oriented mindset
• Excellent problem solving and stakeholder management skills
• Eligible to work in Lithuania (the position is based in Lithuania)

We Offer

• Personal and professional development
• Career opportunities, including subject matter experts, leading or global virtual roles
• Social wellbeing-oriented package
• Hybrid working model with home office allowance (10 days per month working from the office)
• Modern and eco-friendly office environment
• Scandinavian culture supporting continuous improvement mindset
• People oriented environment and strong company values (Accountability, Ambition, Collaboration and Curiosity)
• Much more benefits are waiting for you from the day one

Offered Salary

We offer salary from 2332 Eur to 3498Eur/month gross (before taxes, language premium is included). Final offer depends on candidate's competences.

Contact details

My name is Vitalija Staceviciene and I am looking for an Customer Service Expert to join my team!

If you have further questions about the position, you can contact HR Representative: [email protected]

Please send your CV by clicking the button "Apply now". No CVs sent via email will be accepted.

Apply no later than

10th of August, 2026

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.

As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.