Change and Service request manager with Danish language

About Aeven

Aeven is a Danish IT company specializing in digital infrastructure and IT operations. We help businesses build, manage, and secure their critical IT environments across data centers, hybrid cloud, networks, cybersecurity, applications, and SAP. Aeven provides reliable and secure IT services for organizations where stability, performance, and security are essential, supporting customers across highly regulated and business-critical industries.

We combine strong technical expertise with a collaborative, people-focused culture, giving our employees the opportunity to work on meaningful projects, develop their skills, and grow their careers.

At Aeven, we believe that great technology starts with great people.

About the Role

We are looking for a Change and Service Request Manager to oversee the lifecycle of customer-driven changes and service requests. In this role, you will act as the central point of coordination between customers, architects, technical teams, and stakeholders, ensuring requests are assessed, approved, communicated, and implemented efficiently.

You will play a key role in maintaining governance, improving processes, and ensuring the successful delivery of changes and service requests while balancing customer requirements, technical feasibility, and operational stability.

Key Responsibilities

• Manage and coordinate customer service requests and changes from initiation through implementation and closure.
• Lead and facilitate the Change Advisory Board (CAB), ensuring changes are properly evaluated, risk-assessed, and approved in line with governance standards.
• Review, assess, and prioritize requests in collaboration with architects, technical teams, and other stakeholders.
• Ensure requests are properly documented, evaluated, approved, and implemented in accordance with established processes.
• Coordinate planning, scheduling, communication, and execution activities related to approved requests.
• Act as the primary point of contact for stakeholders throughout the request lifecycle.
• Monitor request progress and ensure agreed service levels and timelines are met.
• Support decision-making regarding request approval, rejection, and implementation planning.
• Produce KPI reports and provide regular updates on performance, trends, and process effectiveness.
• Identify opportunities to improve Change and Service Request Management processes and drive continuous improvement initiatives.
• Support training, knowledge sharing, and process adoption across relevant teams.

Qualifications & Experience

• Experience working within IT Service Management, Change Management, Service Request Management, or a similar operational role.
• Good understanding of ITIL practices and ITSM processes.
• Experience working with ITSM tools such as ServiceNow.
• Strong organizational and coordination skills with the ability to manage multiple requests simultaneously.
• Excellent communication and stakeholder management skills.
• Analytical mindset with the ability to assess risks, impacts, and priorities.
• Fluent both in Danish and English, written and spoken

Preferred Qualifications

• ITIL certification.
• Experience working in complex enterprise IT environments.
• Knowledge of project management methodologies and governance processes.

About You

You are structured, proactive, and comfortable working with multiple stakeholders across technical and business teams. You have a strong sense of ownership, can manage competing priorities, and are focused on delivering efficient and well-governed processes that support business needs and operational stability

Employee benefits

• Up to 6 weeks of paid time off per year
• 5 sick days per year
• Flexible working hours
• Possibility to work from home
• Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
• Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)
• Referral bonus (20,000 - 60,000 CZK)
• Free snacks on Mondays and monthly get-togethers
• Free fruits and vegetables every day
• Height-adjustable tables
• Co-working offices in Ostrava and Brno
• Czech language lessons
• Annual flu vaccination for free