Backoffice Agent (Danish Speaker)

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan).

We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.500 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there'll be no average day for you. Ready to Press Play on Potential?

Let's start with the role

We are seeking a highly motivated and detail-oriented Backoffice Agent (Danish Speaker) to join our team. The ideal candidate will be responsible for analyzing the results of BPO vendors to ensure the best customer experience and maintain a stable operational plan. This role involves supporting external functions, tracking current issues and solving problems by analyzing performance results.

As a Backoffice Agent (Danish Speaker), you will:

• Conduct analysis and market research for new territories;
• Prepare thorough reports and presentations on new markets/regions, and competitive positioning (product, services, marketing);
• Identify and onboarding local industry experts as well as managing the delivery of detailed research and scopes of work;
• Compile detailed business requirement documents, market research presentations, organize and coordinate cross-functional workshops;
• Support the preparation of business strategy in collaboration with internal stakeholders;
• Prepare business cases and project budgets (P&L) to assist in strategic decision-making;
• Be the go-to person for business affairs for every new market launch project;
• Support Business Development operations (strategic planning, budgeting & resource planning and administration);
• Undertake any other tasks as required by the Company from time to time;

What you'll bring:

• 2+ years of experience in online customer service or BackOffice roles;
• Product knowledge will be considered an asset;
• Strong analytical and prioritization skills;
• Active listening skills;
• Proficiency in PC skills and MS Office, G-Suite;
• Advanced communication skills;
• Availability to work in shifts, including weekends and holidays (excluding night shifts);
• Fluency in Danish and English.

Kaizen Gaming Perks

• Hybrid way of working;
• A buddy will support you with your onboarding;
• Competitive pay & bonus scheme;
• Private health insurance for you and your family;
• Monthly meal allowance;
• ☆Developmental 360° feedback framework;
• Unlimited access to Udemy & continuous training.

#LI-Hybrid

#LI-PROMOTE

Recruitment Privacy Notice

Regarding the data you share with us, you may find and read our recruitment privacy notice here.