Scheduling Success Coordinator Nordics-Danish Speaker

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the trusted answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com

What will be your role?

Join Agilent as a Scheduling Success Coordinator Nordics -Danish speaker for a 12-month contract. As a Scheduling Success Nordics at Agilent, you'll play a key role in making sure our field service team delivers fast and reliable support to our customers across the Benelux region.

Your main responsibilities:

• Manage Scheduling: Handle and confirm all on-site service requests, such as installations, repairs, and maintenance.
• Coordinate Communication: Be the main contact for customers, field engineers, and service partners, managing all scheduling and changes.
• Optimize Resources: Assign the right engineer to each job to ensure efficient and timely service.
• Improve Processes: Keep the scheduling board up to date and look for ways to improve how we work.

In this role, you'll help deliver excellent service, keep operations running smoothly, and make a real difference for our customers and team. If you like working in a fast-paced environment and take pride in being organized and reliable, we'd love to hear from you!

This role is based in our offices at The World Trade Center in Barcelona, where partial remote work would be an option (hybrid model).

Qualifications

Qualifications and skill requirements:

• Fluent in English and Danish: You are comfortable communicating in both languages, making it easy to connect with our customers and team members.
• Customer-Focused Experience: Whether your background is in customer service, administration, or project management, your main strength is your dedication to supporting and delighting customers.
• Academic degree with a technological/ engineering background; alternatively, an equivalent background/ experience in a similar role is desired.
• Strong planning and organizational skills, and high attention to detail.
• Resourceful and oriented solutions

On a personal level, you are autonomous, customer focused and a team player. You have great interpersonal, communication and persuasion skills to interact with many internal and external partners. You show a real can-do attitude; resilience and you like to solve problems. Whilst being flexible and adaptable, you have also strong time management skills, ability to manage concurrent priorities, and attention to details.

We offer:

• Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)
• An opportunity for you to grow within a world-class company to develop your skills.
• An independent job among good colleagues, in a growth orientated conglomerate. You will become part of a caring and fast paced environment, built on integrity, information, and trust.
• Be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.
• A dedication to work/life balance.

Additional Details

This job has a full time weekly schedule.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:
No

Shift:
Day

Duration:
0-3 Months

Job Function:
Customer Service