Danish Speaking RG Analyst

An established iGaming company based in Pietà, Malta is currently looking for an RG Analyst to join their team. This is a great opportunity for someone who's genuinely passionate about iGaming and committed to promoting safe and responsible play. You'll play a vital role in identifying risk behaviours and helping players maintain a healthy relationship with gaming.

This is a fully office-based role, offering a salary of €28K + a 10% performance bonus.

Role and Responsibilities

• Communicate with players via email and phone regarding RG-related issues
• Assess reports to identify signs of addiction behaviour
• Follow internal RG procedures to provide appropriate player support
• Regularly monitor flagged accounts (daily, weekly, and monthly reviews)
• Escalate complex cases to senior management
• Recommend improvements to existing RG processes and workflows

Skills and Experience

• Native-level or fluent Danish (spoken and written) - non-negotiable
• Fluency in English at a C1+ level
• Minimum 1 year of experience in iGaming Customer Support (non-negotiable)
• Flexibility to work shifts: 09:00-18:00 and 15:00-23:00 (no night shifts)
• Strong communication skills with a high level of empathy
• Attention to detail and an analytical mindset
• Genuine interest in RG, and compliance

About the Role

• Annual salary of €28K + 10% performance-based bonus
• Office based on shift basis (no-night shifts)
• Relocation support - Flight and 2 weeks of accommodation
• Paid training
• Birthday leave
• Health insurance
• Wellness allowance
• Fresh daily meals at the office

Interested? Apply with your CV in English.

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Department Legal & Compliance Role Responsible Gaming Officer Locations Pietà Yearly salary €28,000 Employment type Full-time